Shipping policy
SHIPPING AND DELIVERIES
Delivery charges are calculated at checkout using your destination and total chargeable shipping weight. Chargeable weight uses the higher of each item’s packed weight and parcel-size weight, rounded up to whole kilograms and added together. The final delivery charge is shown before payment.
MALAYSIA DELIVERY CHARGES
Standard shipping uses whole-kilogram bands, with wider bands for heavier orders. The following guide applies to the total chargeable shipping weight shown by our checkout.
| Chargeable shipping weight | West Malaysia | East Malaysia |
|---|---|---|
| Up to 1 kg | RM15 | RM50 |
| Over 1 to 2 kg | RM15 | RM50 |
| Over 2 to 3 kg | RM15 | RM90 |
| Over 3 to 4 kg | RM15 | RM90 |
| Over 4 to 5 kg | RM15 | RM90 |
| Over 5 to 6 kg | RM30 | RM150 |
| Over 6 to 7 kg | RM30 | RM150 |
| Over 7 to 8 kg | RM30 | RM150 |
| Over 8 to 9 kg | RM30 | RM150 |
| Over 9 to 10 kg | RM30 | RM150 |
| Over 10 to 15 kg | RM30 | RM220 |
| Over 15 to 20 kg | RM50 | RM450 |
| Over 20 to 25 kg | RM50 | RM450 |
| Over 25 to 30 kg | RM50 | RM450 |
| Over 30 to 40 kg | RM100 | RM500 |
| Over 40 to 50 kg | RM100 | RM500 |
| Over 50 to 60 kg | RM200 | RM700 |
| Over 60 to 70 kg | RM200 | RM700 |
| Over 70 to 80 kg | RM200 | RM700 |
| Over 80 to 90 kg | RM200 | RM700 |
| Over 90 to 100 kg | RM200 | RM700 |
| Over 100 to 200 kg | RM350 | RM1000 |
| Over 200 to 300 kg | RM500 | RM1300 |
| Over 300 to 400 kg | RM800 | RM1800 |
| Over 400 to 500 kg | RM800 | RM1800 |
For each additional started 100 kg above 500 kg, the guide charge increases by RM150 for West Malaysia and RM350 for East Malaysia. Automatic rates cover up to 10,000 kg of chargeable shipping weight for items shipped together. Contact us before placing a shipment above that capacity.
East Malaysia includes Sabah, Sarawak and Labuan. Bulky and bulk East Malaysia shipments use economy sea freight and take longer than standard parcel delivery. Assembly, installation and special access services are not included unless expressly stated.
STANDARD SHIPPING
Free standard delivery is available for West Malaysia orders with an eligible merchandise subtotal of RM500 or more after discounts. Below that threshold, standard delivery charges apply. East Malaysia orders follow the applicable delivery charges. The delivery options and final charge are shown at checkout before payment.
Standard West Malaysia delivery is generally 5–7 business days and standard East Malaysia parcel delivery is generally 7–14 business days. Bulky and bulk sea-freight orders follow a separate delivery schedule, which our team will confirm. Overseas deliveries generally take 15–28 business days where offered. These are estimates and may be affected by stock, location, carrier schedules and peak periods.
If there is a specific request on the delivery date, it is expected that such arrangement to be made with a minimum of days of advance notice.
During peak sales seasons or due to other circumstances or events, the delivery time frame may be affected. Any late delivery is regrettable, however, it is not within Zee Cloud’s responsibility to take on such obligation to ensure on time delivery, especially during high sales seasons.
You can return your mattress, with a return delivery fee that will be applied and charged on you. If the delivery is scheduled but it is not able to be delivered due to you are not at home, we reserve the right to charge up to RM500 within West Malaysia as compensation fee if the mattress will be returned.
CONTACT US
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