FAQ

Welcome to the zeecloud® Baby Mattress FAQ page — your quick guide to everything parents often ask about our products. We understand that choosing the right baby mattress is an important decision, so we’ve put together answers to the most common questions to make your journey easier.

Here, you’ll find details about mattress sizing, custom orders, safety certifications, and the materials we use. We also cover cleaning and care tips to help you maintain your mattress in the best condition. If you’re interested in our Baby mattress custom request service, you’ll also discover how to provide measurements and what options are available.

At zeecloud®, our goal is to give parents peace of mind and little ones the comfort they deserve. That’s why our FAQ covers not only product features, but also shipping, returns, and warranty information, so you can shop with confidence.

If you don’t find the answer you’re looking for, our support team is always ready to help. Simply reach out through our contact page or WhatsApp, and we’ll be happy to assist.

The zeecloud® Baby Mattress FAQ is designed to be your go-to resource, whether you’re a first-time parent, planning a custom mattress order, or just looking for extra details before making a purchase.

    Shipping

    1. What Shipping Method Are Available?

    Our courier partners are DHL. Once your order is confirmed, an automated order confirmation email with necessary information will be sent, and your order will be dispatched within 2 – 3 business days

    We offer free delivery shipping, details as below:

    • Transit time for shipping of orders in Peninsular (West) Malaysia will vary based on your location and it usually takes between 3 and 5 working days.
    2. Do You Ship Internationally?

    At present, we only accept orders within Peninsular (West) Malaysia. For our dearest customers from East Malaysia, we are finalizing the flight path across East Malaysia. Once those details are confirmed, Zee Cloud will then make our presence felt in the Borneo island.

    Stay informed, join our mailing list to stay connect with Zee Cloud!
    3. How Long Will It Take To Get My Package?

    In most cases, your order will be delivered to you within 3 – 5 business days from the date of purchase.

    Payment

    1. What Payment Methods Are Accepted?

    We accept the following payment methods:

    • Credit/ Debit Card

    Our system supports Visa/ Mastercard.

    • Online Banking, FPX Payment

    We accept internet banking or e-debit through using the Internet Payment Switching Gateway developed and provided by Shopify. You can be certain of the security of Shopify and rest assured that all your online transactions are safe and secured.  
    2. Is Buying Online Safe?

    We understand your concern about the safety of online shopping. That’s why we only work with reliable payment gateway provider as well as courier companies. Rest assured that all your online transactions performed at our site are safe and secure, and your shipment is treated with top-level care.

    Orders & Returns

    1. How do I place an Order?

    Ready to shop? Click here to discover the secret to sleep satisfaction.
    2. How Can I Cancel Or Change My Order?

    If you want to change or cancel an order, please contact customer service at +60 19 296 0381 via Whatsapp as soon as possible. Alternatively, you can email us at customerservices@zeecloud.net. We will do our best to assist you in any way we can.
    3. Do I need an account to place an order?

    Yes, you can place an order as a guest without creating or signing in an account. However, we still need to take a few details from you to process the order, so we know where to send your order to.
    4. How Do I Track My Order?

    Once your order is confirmed, an automated order confirmation email with your order’s tracking number will be sent to your email.

    To track your order, simply enter your tracking number on DHL official website.  
    5. How Can I Return a Product?

    We are working tirelessly to uphold our motto “Maximum comfort at minimum price”. In order to keep the cost down to a minimum, we exclude the hidden expenses, such as returns distribution centre and returns support systems behind the returns policy.

    That means we do not accept returns unless the item you received is defective.

    If you receive a defective item, please contact our customer service with details of the product and the defect.