Our courier partners are DHL. Once your order is confirmed, an automated order confirmation email with necessary information will be sent, and your order will be dispatched within 2 – 3 business days

We offer free delivery shipping, details as below:

• Transit time for shipping of orders in Peninsular (West) Malaysia will vary based on your location and it usually takes between 3 and 5 working days.

At present, we only accept orders within Peninsular (West) Malaysia. For our dearest customers from East Malaysia, we are finalizing the flight path across East Malaysia. Once those details are confirmed, Zee Cloud will then make our presence felt in the Borneo island.

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In most cases, your order will be delivered to you within 3 – 5 business days from the date of purchase.

We accept the following payment methods:

• Credit/ Debit Card

Our system supports Visa/ Mastercard.

• Online Banking, FPX Payment

We accept internet banking or e-debit through using the Internet Payment Switching Gateway developed and provided by Shopify. You can be certain of the security of Shopify and rest assured that all your online transactions are safe and secured.  

We understand your concern about the safety of online shopping. That’s why we only work with reliable payment gateway provider as well as courier companies. Rest assured that all your online transactions performed at our site are safe and secure, and your shipment is treated with top-level care.

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If you want to change or cancel an order, please contact customer service at +60 19 296 0381 via Whatsapp as soon as possible. Alternatively, you can email us at customerservices@zeecloud.net. We will do our best to assist you in any way we can.

Yes, you can place an order as a guest without creating or signing in an account. However, we still need to take a few details from you to process the order, so we know where to send your order to.

Once your order is confirmed, an automated order confirmation email with your order’s tracking number will be sent to your email.

To track your order, simply enter your tracking number on DHL official website.  

We are working tirelessly to uphold our motto “Maximum comfort at minimum price”. In order to keep the cost down to a minimum, we exclude the hidden expenses, such as returns distribution centre and returns support systems behind the returns policy.

That means we do not accept returns unless the item you received is defective.

If you receive a defective item, please contact our customer service with details of the product and the defect.